email: wellb.hq@gmail.com
phone/WhatsApp: 019 303 1035
fb messenger: facebook.com/wellb.fb/
Our support hours are 10am–5pm, Monday to Saturday
Or send us a note via our contact form at https://wellb.com.my/contact-us/
1. Head to the shop by clicking on the shop word at the top of the page.
2. Click the cart icon or 'add to cart' on the products you're interested in.
3. Go to the cart icon on the top right or find 'checkout' in the 'shop' word menu at the top of the page.
4. In checkout, fill up your details, choose your delivery method, your payment and you're set!
If you encounter any difficulties when ordering, call or WhatsApp our support at 019 303 1035, they'll help you through!
Great! The shop settings have a quantity limit (15 x 1L for one order) to prevent shipping issues.
If you need more, please call or WhatsApp our support at 019 303 1035, they'll direct you to the sales team to arrange your order!
We cover most of the Klang Valley:
Damansara, Kuala Lumpur, Petaling Jaya, Subang Jaya, Ampang, Cheras, Kajang, Puchong, Seri Kembangan, Bukit Tinggi, Kepong, Klang, Kota Kemuning, Setia Alam, Shah Alam, Sungai Buloh
If you are not in the covered areas, call us, email or WhatsApp message to arrange a special delivery!
Please fill all the following fields: your address, town and postcode, to see the shipping options for your area.
If you only see 'Out of Range, (self-pickup)', you may be out of our delivery range!
Call/whatsApp our support at 019 303 1035 !
We deliver on the next workday after receiving your order. Last order of the day is at 2pm.
If you order after 2PM, your order will be in the system on the next working day, and shipped on the day after.
Do note that we close on Sunday, so your order will carry over the next week.
Examples:
- if you order on Saturday morning, order is ready to ship on Monday
- if you order Saturday after 2pm, order will be ready to ship on Tuesday
We totally get it! If you need it quick, try to find us on Grab at WellB or Cocokami!
Our partners get delivered every morning and might cover your area!
Same as shipping, any order needs one working day to be processed.
We prepare on the next workday after receiving your order. Last order of the day is at 2pm.
If you order after 2PM, your order will be in the system on the next working day, and ready to pickup on the day after.
Pick up times are 10am-12pm and 2pm-4pm, Monday to Saturday.
Do note that we close on Sunday:
- if you order on Saturday morning, order is ready to pickup on Monday
- if you order Saturday after 2pm, order will be ready to pickup on Tuesday
Our delivery hours are from 10am-12pm and 2pm-4pm, Monday to Saturday.
If you would like to check your delivery status, call/WhatsApp our support at 10am onwards on the delivery day and we will get a time estimate from our logistics team.
You may select a further date (minimum 1 day after order) in the shipment options, remember to fill up the remarks field with all necessary info.
For special shipment dates, special occasions, or anything out of the ordinary, contact us!
Yes, you may, but please try not to, most are fresh items!
Do note that there will be a small processing fee for cancellation and refund process take around 3 working days.
No, sorry.
For food handling safety, cold chain and hygiene regulations, all food sold is non-refundable.
We're very sorry about that. First, don't eat it! Put aside any other products you purchased from the same shelf/store.
Contact us within 2 days of purchase with your order reference and we’ll arrange a voucher or replacement.
If you ordered from a third party (restaurant, hypermarket, mart...), please send us pictures of the faulty product, the expiry date and receipt/proof of purchase, it will help us to escalate the issue to the outlet and take action.
As we do not use food stabilizers or preservatives, and coconut are natural product, some fruits might spoil early, but it’s very rare.
No, sorry. We do not allow visitors on the premises for hygiene reasons. Food is available for pick-up but you will have to wait outside!
There is a RM50 minimum order.
We apply a delivery fee of RM15 for all covered areas (see covered areas in question 2).
We deliver on the next workday after receiving your order. Last order of the day is at 2pm.
If you order after 2PM, your order will be in the system on the next working day, and shipped (or ready to pickup) on the day after.
Pick-up and delivery times are 10am-12pm and 2pm-4pm
We are open Monday to Saturday.
(ex: If you order Saturday after 2pm, we ship your order on Tuesday)
We are certified Halal MS 1500 – 1097 02/2021